Returns & Refunds Policy

At Wild & Dark, we want you to be happy with your purchase. Please read the following carefully, as return conditions vary depending on the type of product. This policy applies to purchases made directly from wildanddark.com unless otherwise stated.

Clothing & Accessories (Wild & Dark branded products)

We accept returns on unworn, unused items within 14 days of delivery, in line with UK consumer regulations.

Conditions:

  • Items must be unworn, unwashed, and in original condition

  • Original packaging and tags must be intact

  • Proof of purchase is required

Non-returnable items include:

  • Items showing signs of wear or damage

  • Custom or limited-run items where stated

  • Sale or discounted items (unless faulty)

Return postage:

  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Once your return is received and inspected, we will notify you and process your refund to the original payment method within 5–7 working days.

Forever Living Products

Wild & Dark sells a limited selection of Forever Living products and may also provide links to the official Forever Living website.

Products purchased directly from Wild & Dark:

  • Returns and refunds are subject to this Returns & Refunds Policy and Forever Living’s product conditions

  • For hygiene and safety reasons, many Forever Living products cannot be returned once opened or used

Products purchased via links to the Forever Living website:

  • These purchases are not fulfilled by Wild & Dark

  • Returns and refunds are handled entirely under Forever Living’s official returns policy

  • Wild & Dark is not responsible for fulfilment, refunds, or exchanges for these orders

If a Forever Living product purchased from us arrives faulty or damaged, please contact us immediately and we will assist you in resolving the issue.

For full details, please refer to Forever Living’s official website or contact us for guidance

Items Not Eligible for Return

Exceptions & Non-Returnable Items

General Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used personal care products (including Forever Living)
  • Perishable goods
  • Gift cards
  • Digital products or downloads

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos if applicable

We will resolve the issue as quickly as possible.

How to Start a Return

Please contact us at:
support@wildanddark.com

Include your order number and reason for return, and we’ll guide you through the next steps.

Contact

If you have any questions about this policy, please get in touch via our Contact Us page.

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